🏛 Subsidy Guides
Solar Subsidy Claim Rejected? Top Reasons and How to Fix Each One in 2026
Top causeNon-empanelled installer
2nd causeDBT bank mismatch
Can reapply?Yes, in most cases
Check firstPortal rejection note
DISCOM helplineCheck if reopen possible
First step after any rejection: read the portal note carefully
When your solar subsidy claim is rejected, the PM Surya Ghar portal displays a specific rejection reason on your application dashboard. This is the single most important piece of information you have. Do not call the helpline, do not ask your installer, and do not reapply until you have read and understood what the rejection note says.
Rejection reasons fall into two categories: pre-installation errors (system was installed wrong) and post-installation process errors (documents or steps missed). The fix approach is completely different for each, so correct identification matters.
Category 1: Pre-installation rejections and their fixes
1
Non-empanelled installer used
The installer who did your installation is not on the DISCOM approved list. This is the most common and hardest to fix post-installation.
The installer who did your installation is not on the DISCOM approved list. This is the most common and hardest to fix post-installation.
See fix below
2
Non-ALMM panels installed
The panel model is not on the MNRE Approved List. Inspector found this at site visit and flagged the system as ineligible.
The panel model is not on the MNRE Approved List. Inspector found this at site visit and flagged the system as ineligible.
Very hard to fix
3
System installed before DISCOM approval
Installation was completed before the portal showed DISCOM feasibility approval. The sequence must be: approval first, then installation.
Installation was completed before the portal showed DISCOM feasibility approval. The sequence must be: approval first, then installation.
Contact DISCOM
4
Commercial connection used for residential claim
The electricity consumer number is registered under a commercial or industrial tariff, not residential. PM Surya Ghar is only for residential connections.
The electricity consumer number is registered under a commercial or industrial tariff, not residential. PM Surya Ghar is only for residential connections.
Cannot claim subsidy
⚠️
For pre-installation rejections involving non-empanelled installers or non-ALMM panels, the subsidy claim is permanently lost for that installation. Prevention is the only option. Always verify both before signing with any installer.
Field observation · April 2026
Category 2: Post-installation rejections and their fixes
5
Bank account not Aadhaar-linked or name mismatch
DBT payment failed because Aadhaar name does not match bank account name exactly as per NPCI records.
DBT payment failed because Aadhaar name does not match bank account name exactly as per NPCI records.
Fix at bank, resubmit
6
Commissioning certificate not uploaded
The DISCOM issued the certificate but it was not uploaded to the portal by either the DISCOM or the installer. Subsidy cannot disburse without this.
The DISCOM issued the certificate but it was not uploaded to the portal by either the DISCOM or the installer. Subsidy cannot disburse without this.
Upload or ask DISCOM to upload
7
Document re-upload deadline missed
Portal raised a query for a document re-upload and the deadline passed without action. Application moved to hold or rejected status.
Portal raised a query for a document re-upload and the deadline passed without action. Application moved to hold or rejected status.
Contact DISCOM for reopen
8
Wrong system size claimed vs installed
The system size entered on the portal does not match what was actually installed. DISCOM inspector found the discrepancy at site visit.
The system size entered on the portal does not match what was actually installed. DISCOM inspector found the discrepancy at site visit.
Amend application
9
DISCOM inspection appointment missed 3 times
Three inspection appointments were missed. Many DISCOMs automatically move applications to cancelled status after the third no-show.
Three inspection appointments were missed. Many DISCOMs automatically move applications to cancelled status after the third no-show.
Fresh application needed
Fix guide: what to do for each rejection type
| Rejection Type | Is Subsidy Lost? | Fix Steps | Time to Resolve |
|---|---|---|---|
| Non-empanelled installer | Usually yes | Ask DISCOM if retrospective empanelment is possible in your state | If possible: 4-8 weeks |
| Non-ALMM panels | Yes for current install | No recourse for installed panels. Prevents future claims on same connection. | Not recoverable |
| Bank name/Aadhaar mismatch | No, fixable | Update name at bank or Aadhaar, resubmit bank details on portal | 1-3 weeks |
| Missing commissioning cert | No, fixable | Contact DISCOM to upload cert, or upload directly if you have portal access | 3-7 working days |
| Missed document deadline | Partial, needs escalation | Call DISCOM helpline and request application reopen with the corrected document | 2-4 weeks |
| 3 missed inspections | No, fresh apply | Submit fresh application, all stages restart from feasibility check | Full timeline restarts |
How to reapply after a rejection
1
Screenshot the rejection reason from the portal
Log into pmsuryaghar.gov.in. Find your application and note the exact rejection reason as written. This is your reference for every subsequent step.
Log into pmsuryaghar.gov.in. Find your application and note the exact rejection reason as written. This is your reference for every subsequent step.
2
Call DISCOM helpline to check if reopen is possible
Many DISCOMs allow reopening an existing application for fixable errors rather than requiring a full fresh application. Ask specifically before deciding which route to take.
Many DISCOMs allow reopening an existing application for fixable errors rather than requiring a full fresh application. Ask specifically before deciding which route to take.
3
Fix only the stated issue
Do not change any other details. Changing unrelated fields can trigger new verification mismatches and add more delays to the process.
Do not change any other details. Changing unrelated fields can trigger new verification mismatches and add more delays to the process.
4
Reopen or submit fresh application
If reopen is possible, submit the corrected documents through the existing application number. If fresh application is needed, all stages restart. Set a tracking reminder to check status every 3-4 days.
If reopen is possible, submit the corrected documents through the existing application number. If fresh application is needed, all stages restart. Set a tracking reminder to check status every 3-4 days.
Frequently asked questions
Is PM Surya Ghar subsidy permanently lost after rejection?
Not necessarily. For post-installation process errors like bank mismatch, missing documents, or missed deadlines, the subsidy can still be claimed after fixing the issue and reopening or resubmitting. For pre-installation errors like non-empanelled installer or non-ALMM panels, the subsidy claim for that specific installation is typically not recoverable.
How do I find the rejection reason on the PM Surya Ghar portal?
Log into pmsuryaghar.gov.in with your registered mobile number. Go to your application dashboard. The rejection reason is displayed as a text note on the application status page. Screenshot it before doing anything else, as this note is sometimes cleared when you take any action on the application.
Can I switch to a new empanelled installer after rejection for a non-empanelled one?
The physical installation has already been done, so replacing the installer does not change the fact that an unapproved installer did the work. In a small number of cases, some DISCOMs allow the installing contractor to get retrospectively empanelled and the application to be reconsidered. Check directly with your state DISCOM as policies vary.
What if the DISCOM is not responding to my reopen request?
Escalate to the MNRE helpline at 1800-180-3333 with your application number and rejection date. If still unresolved, file a complaint with the State Nodal Agency by email, and then with CPGRAMS at pgportal.gov.in. Keeping written records of every escalation step speeds up resolution significantly.
How long does reapplication take after fixing the rejection?
If the original application is reopened, additional processing takes 2 to 6 weeks depending on the state and the nature of the fix. If a fresh application is needed, the full timeline restarts, which is typically 3 to 6 months end-to-end in most North Indian states.
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